If items arrived damaged or the wrong product(s) were sent, please contact us at orders@pinesmoke.com or call us at 407.543.2337 so we can resolve the issue.
Refunds, Returns & Exchanges
Please download and fill out the Pinesmoke Bee Co. Returned Merchandise Worksheet completely. Include this worksheet with your returned merchandise.
- Items returned for a refund must be returned within 30 days of receipt, in “like new” condition.
- A copy of your original Pinesmoke Bee Co invoice is required.
- We are unable to take any returns / exchanges on items purchased through a 3rd party.
- Glassware ships at your own risk.
- Pinesmoke Bee Co is not responsible for and will not replace damaged glass.
- We are unable to accept returns / exchanges on honey, bee food, sugar, Apivar, Hopguard, Apiguard, other medications, broken glass and final sale items.
- We are unable to accept returns / exchanges on any hazardous materials.
- The customer will be responsible for paying return shipping costs on all returned / exchanged products as well as the shipping on any new item sent in exchange.*
- The customer is responsible to pay any cost differences for products exchanged.
- Pinesmoke Bee Co is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended that you include shipping insurance when returning items to us.
Replacing Damaged or Incorrect Merchandise
When a situation occurs where Pinesmoke Bee Co. is shipping another product to you as replacement for damaged or incorrect product and we request the damaged or incorrect item be returned, a member of the Pinesmoke Bee Co staff will email a return shipping label. It expires 30 days after it is issued. The full price of any items not returned within 14 days of the receipt of your replacement order will be charged to the payment method that was used on your original purchase. These charges will not be refunded until we receive your return. Once a return is received the refund will be issued back to the original payment method
*Shipping and handling refunds are not applicable on return/exchange orders, with the exception of defective products. We offer a one year warranty on most products; case by case thereafter.